Returns Policy

1. Return Eligibility

You may return any book purchased from Page 99 within 14 days of delivery if the item's condition does not match its listed grade or description. Books must be returned in the same condition as received.

2. How to Initiate a Return

1. Navigate to your Order History and locate the relevant order.
2. Contact our support team at support@prelovedbooks.com with your order number and reason for return.
3. We will provide a return shipping label and instructions within 2 business days.
4. Package the book securely and dispatch using the provided label.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund within 5 business days. Refunds are issued to the original payment method. You will receive an email confirmation when the refund has been processed.

4. Condition Disputes

If you believe a book's actual condition does not match its listed grade, our team will review the grading photographs on file and the item upon return. If we agree the grade was inaccurate, you will receive a full refund including original shipping costs.

Our condition grades are explained in detail on the Condition Guide page.

5. Non-Returnable Items

Returns are not accepted for books that have been further damaged after delivery, or where the return request is made more than 14 days after delivery. Items graded as "Reading Copy" with clearly described defects in the listing are eligible for return only if the actual condition is materially worse than described.

6. Shipping Costs

Return shipping costs are covered by Page 99 when the return is due to a grading discrepancy or our error. For change-of-mind returns (where the condition matches the listing), the buyer is responsible for return shipping costs.

7. Buyer Protection

All purchases are covered by our Buyer Protection Policy, which guarantees that you receive books in the condition described or receive a full refund.